Health Insurance & Payment for Services Rendered

Due to increasing time involved with billing, audits, denials, and increasing fees, it is no longer productive for us to continue agreeing to health insurance contract terms. Effective December 31, 2024, we will no longer be in-network contracts with any health insurance companies. 

What does this mean for you? 

At InTouch Health, we believe that you have the right to choose what is best for your health and finances. In light of that, you have the right to choose traditional health insurance, a cost-sharing program, or another alternative that suits your needs, and we respect your decision no matter what you choose. We gladly welcome you as a practice member if you have insurance.

Our reasons for going out of contract are both practical and ethical – as providers want to have the freedom to do whatever is necessary to improve your overall health and wellbeing, and we want to offer great value at a fair price. We are unable to meet these goals when we have contracts with third party companies, and this restricts our ability to offer discounts to those without insurance.

By reducing our time spent fighting insurance companies, we will now be able to spend more time on patient-centered care which will allow us to offer free health and wellness information and education on our social media platforms, YouTube/Vimeo, and wellness newsletters.

If you wish to continue billing your insurance company for your chiropractic visits, please notify us and we will email you a superbill receipt for each visit that you can submit to your insurance company for reimbursement directly to you. It is ultimately your responsibility to know your coverage and plan benefits. In order to better understand your benefits and whether or not you have in-network and/or out-of-network chiropractic benefits, please contact your insurance representative.

As a friendly reminder, payment is expected at the time of service. We do accept HSA/FSA cards. We also accept Cash, Debit/Credit Cards, Check, and gold or silver coins. If you are on any medications or have any recent diagnostic reports or images (ex. X-Ray), please be sure to bring a list of those medications for our records.

**If you are interested in using your insurance to cover your visits, please see the information provided.

Medically Necessary - According to Medicare.gov, “medically necessary” is defined as “health-care services or supplies needed to prevent, diagnose, or treat an illness, injury, condition, disease, or its symptoms, and that meet accepted standards of medicine.”  For any of those circumstances, if your condition produces debilitating symptoms or side effects, then it is also considered medically necessary to treat those.

Active Care - This is care/treatment for a health condition or symptoms aimed at providing significant, lasting, or progressive improvement to your condition.  Your provider is providing care to either eliminate and resolve your condition, or to stabilize it.  

Maintenance/Wellness Care - Once you have reached the point where your condition is "resolved or stable" or you have reached "max medical improvement" (you may still have some pain or symptoms, but the condition has stabilized and not expected to further improve/change), your health insurance plan will no longer cover additional treatments.  They consider the "active/medically necessary" phase of care completed. In general, insurance companies are not focused on any preventative or wellness services. They were designed for quick, short-term symptom and disease care and treatment, this based on the conventional model of health care which typically relies on drugs and surgery. However, if you suffer a new injury or complaint, or have a flare-up of your existing condition, you move back into "active care," which IS covered under your insurance again.

 Maintenance/Wellness Care is an important part of keeping you healthy and preventing further problems.  You can continue to receive this important care on a out-of-pocket basis.  Our office makes this affordable by offering rates that are in line with what most co-pays are.